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Hi. Can you please share a bit more details on the behavior the phone its currently putting up when you try to download something. Please also include the brand and model number of the phone.

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Have you check if you have enough memery? Make sure you have a SD card inserted on your phone.  
To check free or available space on your phone if you are using android phone' please go to settings=apps=downloaded.
by (Genius) (19.7m points)
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