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forgot my password device locked

in Samsung Galaxy Grand Neo Plus
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My name is Angelina please assist on unlocking by device its been like this since sunday am really stressed cant use my fone anymore. Am using samsung galaxy grand neo plus..

1 Answer

by (Genius) (10.4m points)
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Best answer

Hi Angelina, If you do not mind loosing apps, data and settings added from the day you bought the phone, you can hard reset it by following the steps here http://satechhelp.co.za/1461/Fogot-Password-Samsung-Galaxy-Grand-Neo-Plus? The other measure you can take to regain access without loosing user data, apps and settings will depend on whether you had associated the Samsung Galaxy Grand Neo Plus with a Google account for which's credentials you still remember. Data connection must also be active - if the phone is still receiving data-based messages like Whatsapp, then data connection is on. Let us know if you would like to try out the second method/measure.

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