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forgot my password device locked

in Samsung Galaxy Grand Neo Plus
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My name is Angelina please assist on unlocking by device its been like this since sunday am really stressed cant use my fone anymore. Am using samsung galaxy grand neo plus..

1 Answer

by (Genius) (10.4m points)
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Hi Angelina, If you do not mind loosing apps, data and settings added from the day you bought the phone, you can hard reset it by following the steps here http://satechhelp.co.za/1461/Fogot-Password-Samsung-Galaxy-Grand-Neo-Plus? The other measure you can take to regain access without loosing user data, apps and settings will depend on whether you had associated the Samsung Galaxy Grand Neo Plus with a Google account for which's credentials you still remember. Data connection must also be active - if the phone is still receiving data-based messages like Whatsapp, then data connection is on. Let us know if you would like to try out the second method/measure.

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