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Retrieving Cardless cash Voucher

in Instant Money
by (User) (700 points)
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Hi my name is Louise. My father in-law sent money via Standard Bank's cardless cash service. How ever I did not receive the sms with the voucher nr as my phone is giving problems. How can I retrieve this voucher nr? As we need the money quite urgently?

1 Answer

by (Genius) (10.4m points)
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Best answer

Hi, louise. Your best option at the moment would be to have your father in-law cancel the 'Instant Money' transaction at his end and re-initiate a new one using any other valid mobile number you have access to. Alternative to that would be to call 086 046 6639 and query on this - this may be a better alternative if the sender may not be having convenience as soon as the funds as needed. I must say that it may be more fitting to make this call from the SIM card to which the voucher was sent.

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by (Genius) (21.7m points)
Also possible that your father in-law might have entered a wrong number' if you did not receive an SMS from Standard bank, Your best option is to call your father in-law to cancel the instant money and generate a new one.

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