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Retrieving Cardless cash Voucher

in Instant Money
by (User) (700 points)
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Hi my name is Louise. My father in-law sent money via Standard Bank's cardless cash service. How ever I did not receive the sms with the voucher nr as my phone is giving problems. How can I retrieve this voucher nr? As we need the money quite urgently?

1 Answer

by (Genius) (10.4m points)
selected by
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Best answer

Hi, louise. Your best option at the moment would be to have your father in-law cancel the 'Instant Money' transaction at his end and re-initiate a new one using any other valid mobile number you have access to. Alternative to that would be to call 086 046 6639 and query on this - this may be a better alternative if the sender may not be having convenience as soon as the funds as needed. I must say that it may be more fitting to make this call from the SIM card to which the voucher was sent.

by (Genius) (21.7m points)
Also possible that your father in-law might have entered a wrong number' if you did not receive an SMS from Standard bank, Your best option is to call your father in-law to cancel the instant money and generate a new one.

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