Welcome SA Tech Help.
You need your PUK (PIN Unlock Key) if you ever block your 4 degit SIM card PIN, but unfortunately, obtaining the 8 degit PUK using the Vodacom's 111 self service is quite tricky as of November 2015 - yes I think it is a system error that they are not aware of. Scroll down to the answer section for steps you are to follow to successfully avail your SIM card's PUK.

1 Answer

by (Genius) (10.4m points)
0 votes
Best answer
  1. From a Vodacom phone (preferably as it is free) - dial: 111 and listed to the Voice prompt
  2. Press 1 for assistance with another number when prompted to
  3. Enter number you need to be assisted with when prompted to. This is where process gets buggy - just keep on holding after entering the number
  4. Wait for the 1st set of options - then keep holding for more options when prompted to
  5. Press 1 from the second set of options (Option 1 it a group about SIM swap, PUK, etc)
  6. Press 2 for PUK from the set of options that follows (Option 2 is all about the PUK)
  7. Enter  the number you require the PUK for (yes again sadly)  - listen to it being called out again
  8. Then confirm if the number is correct by pressing # - your PUK will then be called out to you and also be SMS to the number you called from.

Related questions

SA Tech Help Q2A, where you can ask any question and receive answers from other members of the community'. SA Tech Help Q&A was created to be a free resource linking people with tech questions to experts who could provide answers. Since our launch in 2014, we have grown from a simple Q&A web site to providing additional help such as loans,roms, pricing information and more. All is completely free of charge. ... Do also NOTE that this website is a third party not directly affiliated with any company for which we offer support. If you not satisfied with the provided answer to your question' please use the reply/comment button below the answer section to request further assistance' You might want to add more info to support your question if necessary.