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by (Genius) (10.4m points)
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Hi. Please advise if you can still remember the email you used to when registering the Vodafone Protect App. If you cannot remember this email address or if you no longer have access to it, then you will need to reset your device to factory defaults to be able to reuse it again. Let us know the brand and model number of the device you are locked from and we will gladly walk you through the factory/hard reset. Alternatively, if you still have access to the email address used, then we try can reset the 6 digit Vodafone Protect Pin by following the steps here http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa

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