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by (Genius) (10.4m points)
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Hi. To reset the password or PIN if you still remember and have access to the email address you used when registering the Vodafone Protect app, go here http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa - Otherwise, you can reset the Huawei Ascend Y221 by following the below steps

  1. Turn the Ascend Y221 off
  2. Press and hold both the Volume Up and the Power keys
  3. Release then when you see the Android image and allow some few seconds - the Android recovery menu should display
  4. Scroll down to 'Wipe data/factory reset' using the Volume down key
  5. Confirm the selection by short pressing the Power button
  6. Scroll to 'Yes---delete all user data' and confirm with the power button
  7. Wait for the reset/wipe to complete and then short press the power button to restart the phone and set it up again.

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