Hi. Clearing a lost or forgotten password is performed differently from one AG Model to the other. For us to be able to offer you an advise that will valued and helpful, we will need to know the model of your AG Mobile device. The model number is printed on the white sticker under the battery and it is something like: AG Chrome Selfie, AG Chrome Vibe, AG Zoom, etc. Comment with this piece of info and we will gladly advise further.