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I fogot my pin my phone is a LG G4 beat

in LG G4 Beat
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they send my a password but my cellphone only brings a keypad and the pass word has letters

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by (Genius) (10.4m points)
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Hi. If you are only getting the numeric keypad, then you are either expected to enter your 4 digit Vodafone Protect PIN or SIM card PIN (change SIM cards to confirm you are not prompted for a SIM PIN) or screen-lock PIN (enter an incorrect PIN at least 5 times to see if it is not a screen-lock PIN which should then count down some seconds) or the Anti-theft lock (enter less than 6 digits to check if it is not an Anti-Theft code). Let us know the exact password prompting message you are receiving and we will gladly advise further on your options. Assuming this is a Vodafone Protect PIN issue. The alphanumeric password is to be used on the Vodafone Protect Web platform. See this http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa for the exact steps to be followed.

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