Question

Hi so i bought my tab about 3 weeks ago. When i boughtit, it had a mtn sim. So i changed it to cellc that evening and everything was cool. A few days ago i switched my tab on and it just showed no service. I have tried about everything and still nothing even swopped sims again. Im quite distressed over this as i dont have any idea what to do anymore. Please, please help me it is still showing no service

Answer 1

Hey Jamian, the following are possible causes. I trust you restart the tablet each time you insert a SIM - especially in you did so while it was on

• The SIM slot is damaged - if the gold contacts inside do not look bent, then it will likely have failed electronically and service will be required
• Corrupt cache - access the recovery mode and 'Wipe cache partition' and reboot the tablet and observe.
• The SIM OS files got corrupted. You can try a hard reset and observe. If the condition does not improve, you will need to take it back to your retailer for a free in-warranty failure seeing your Mobicel Cherry is less than a year old

The steps here How to hard reset the Mobicel Cherry Tablet are for a hard reset but the will also help you in accessing the recovery mode for to Wipe the cache partition.