Welcome SA Tech Help.

1 Answer

by (Genius) (10.4m points)
selected by
0 votes
Best answer

Hi Rachel, I am looking into this. In the mean time, can you navigate to Settings > Apps > All > Play Store > Clear data ... then restart the phone. Launch the Play Store > Wait unitl prompted to accept the Terms and Condition > Accept when prompted and then retry applying the Gift Card code. Also do check to see if the balance have not changed before proceeding as credit may also have been applied. I will update my answer upon finding more information.

Edit. The following is what the Google Play Store Gift Card troubleshooter has to say: When redeeming a card or code, make sure you enter your code exactly as it appears on your card, receipt, or confirmation, without any spaces or dashes. Please note:

  • If your promo code was provided by a third party, please check with the retailer for more details on how to redeem your code.
  • If you're still getting this error message after carefully entering the code, please check with the retailer that your card has been activated.
  • Promo codes may expire. Please refer to the promotion terms or contact the retailer for more information.

Related questions

SA Tech Help Q2A, where you can ask any question and receive answers from other members of the community'. SA Tech Help Q&A was created to be a free resource linking people with tech questions to experts who could provide answers. Since our launch in 2014, we have grown from a simple Q&A web site to providing additional help such as loans,roms, pricing information and more. All is completely free of charge. ... Do also NOTE that this website is a third party not directly affiliated with any company for which we offer support. If you not satisfied with the provided answer to your question' please use the reply/comment button below the answer section to request further assistance' You might want to add more info to support your question if necessary.