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How can I recover it?

NB; It's kind of urgent considering time of year.

1 Answer

by (Genius) (10.4m points)
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Hey Sandile, is this the Anti-theft lock also know as the Privacy Protection Password or you remember activating the Device Manger feature to allow remote wiping in the event that your phone is lost or stolen? If you are available, let us chat over this here Live Chat Otherwise, to clear a lost of forgotten PPP or Anti-Theft lock, you need to reload your device's firmware. But with the Device Manager, all you have to do to change the password is to go to https://www.google.com/android/devicemanager (login to your Google Account if needed) and click on Lock, you will be able to enter a New Password which will replace the currently lost or forgotten one.

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