Hi. I intend to forward an email to CNA or any one of the Edcon patners (stores) enquiring on the desired procedure and will confirm with you shortly.
Edit: I went into CNA today and accordingly enquired and this was their answers
1. Report the device lost/stolen at your nearest police station, and
2. You will thereon obtain a) A case number and b) An ITC number
3. Take those (and the device's box if you still have it) to CNA and they will complete a claim form for you and send it.