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Factory reset

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Hi you answered a question about a factory reset on my Lenovo z51 the procedure is still not letting me do a factory reset can you assist

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by (Expert) (43.7k points)
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Please standby while doing a research on this.
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by (Genius) (10.4m points)
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Hi. Tried the OneKey Recover discussed off the Z41/Z51 User Manual doc here http://support.lenovo.com/us/en/docs/UM101452 ? A corrupt recovery image may prevent this from unfolding as expected though. In which you would need a copy of recovery media backup. Do let us know.
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by (Expert) (43.7k points)
Hello' please try the instructions on the link below.
https://support.lenovo.com/za/en/documents/ht062552. Please report the results here.

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