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internet settings

in Phones and Tablets
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My network srvice provider gave me the manual settings for my Mobicel VIVO but I still cannot access WhatsApp. Facebook works just fine but WhatsApp error message says, "Cannot connect ... ". What could be the problem?

1 Answer

by (Genius) (21.7m points)
0 votes

Hello

Please advise if you can access internet: Open a webpage in your phone browser to see if it loads.
Please use the reply button below.

Please see other troubleshooting tips here https://www.whatsapp.com/faq/en/general/21092998. 

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