- Turn off your Android powered device
- Press and hold both Volume Up and the Power button until the Android System Recovery menu appears.
If the "Volume Up and the Power button" does not take you to recovery mode then press the Volume Down and the Power button"
- Scroll to 'Wipe data/ factory restore' (scroll with Volume Down)
- Confirm selection with the Power button
- Scroll to 'Yes---delete all user data'
- Again, confirm with the Power button
- Wait until you see Wiping complete
- Short press the Power button to 'Reboot now'.
Please comment below for further assistance.