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by (Genius) (10.4m points)
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Hey Quinnita, Go to Settings > Applications > Manage applications > All > Process System > Clear data... reboot the ST27i and kindly report back.
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by (User) (1.2k points)
I do not find "process system"
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by (Genius) (10.4m points)
OK - do you mind hard resetting your device? Alternatively, you will need to try and update your phone's system's firmware. We can walk you over our Live Chat for a small airtime voucher donation. If you are willing to try in your self, the update steps are here http://xperiafirmware.com/8-firmware/22-sony-xperia-go-st27
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by (User) (1.2k points)
If  i do reset is there any possible way to get everything what was on there back ?
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by (Genius) (10.4m points)
There is no direct way to do so. Updating the firmware may be the best option if you with to retain certain data in the phone.

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