Hey - you need to activate your Cellphone banking at an ATM if you had not done so. To do this, visit your nearest ATM > insert your ATM card and PIN > go to 'More Options' or 'My Banking Options' on the menu and select 'Register for Cellphone Banking'. After that, you will be able to access your Cellphone banking menu - Do the following on your mobile phone to upgrade to Full Cellphone Banking (which will let you access your account balances amongst other extras)
Dial *120*321# (Note you need to have airtime to use the *120* service as it charges 20c per 20 seconds)
- Select 'More Features'
- Select 'Continue'
- Enter your FNB card PIN number, then select Next
- Enter a 5-digit PIN that you will use to access Cellphone Banking
- Re-enter your Cellphone Banking PIN, then select Next
- You will the be registered for Full Cellphone Banking