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Hey Ruth - Sorry for the delay. You will sadly have to hard reset your Alcatel PIXI 4007X at this stage. You will find a step by step hard reset tutorial on the link here http://www.satechhelp.co.za/index.php?qa=389&qa_1=alcatel-ot-4007x-hard-reset-w - do let us know should you run into any difficulity (I assume you had available data connection when you tried loging in using your Google account as that in necessary for the measure to work).

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