Hi Anne. Sorry I did not pick up you question in time. You say you tried the hard reset with no success? If you had not, then do try it and observe. You will likely have to try reloading a Launcher app in the place of the evidently corrupt/damaged one following the steps here http://www.satechhelp.co.za/7948/Fix-Launcher-3-Stopped-Working-Android-Tablet. Let us know how it goes (went) with a hard reset.