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by (Genius) (21.1m points)
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Hello

Please follow the instructions on this link http://satechhelp.co.za/6970/Forgot-Privacy-Protection-Password?show=6970#q6970 for a solution.

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by (Genius) (10.4m points)
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Hi. At this stage, you will either have to have a new stock ROM/firmware flashed in or contact your device's manufacturer to have them performing the software update on your behalf. Do let us know the phone's brand and model number and we may just be able to assist with pointing out where you can download the firmware.

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