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by (Genius) (10.4m points)
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Hi. If this is a

  1. SIM PIN, enter an incorrect one 3 times and phone your service provider for the PUK
  2. Screen lock PIN, then we will need your phone's brand/make and model number to be able to assist with factory reset steps (this info is normally located on a white sticker under the battery.
  3. Vodafone Protect PIN, then see http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa
     
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by (Genius) (21.5m points)
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In this case you will have to hard reset your phone. comment with your phone model number below if you will need further assistance on hard reset.

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