Welcome SA Tech Help.
No. Never answered. The sms  I received today around 17:00 consist of letters and digits. In my case only digits are needed. The handset locks and unlocks intermittently.


1 Answer

by (Genius) (10.4m points)
selected by
0 votes
Best answer

Hey, Sorry for the delayed reply.First try and follow the reset tutorial here http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa - if you are unsuccessful, then you will need to perform a factory reset which will clear the Vodafone Protect app together with all user data and apps. The hard reset steps are similar to the ones here http://www.satechhelp.co.za/4971/Common-Hard-Reset-Steps-Android-Powered-Devices (the only different is that, you need to hold down Vol Up + Home + Power)

by (Genius) (21.6m points)
Contact Vodacom customer care on 082 111, this number is free from a Vodacom cellphone. See if they may be able to assist before you hard reset your phone.

Related questions

SA Tech Help Q2A, where you can ask any question and receive answers from other members of the community'. SA Tech Help Q&A was created to be a free resource linking people with tech questions to experts who could provide answers. Since our launch in 2014, we have grown from a simple Q&A web site to providing additional help such as loans,roms, pricing information and more. All is completely free of charge. ... Do also NOTE that this website is a third party not directly affiliated with any company for which we offer support. If you not satisfied with the provided answer to your question' please use the reply/comment button below the answer section to request further assistance' You might want to add more info to support your question if necessary.