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I forgot my phone's PIN - How do I reset it?

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by (Genius) (10.4m points)
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Best answer

Hi. If this is a:

  1. SIM card PIN (only requested when you have a your SIM card installed) - enter it incorrectly 3 times > then call your carrier's Customer Support number to avail the PUK
  2. A screen lock PIN (request even when the phone has no SIM card installed) - You will need to hard reset your phone. To be able to assist with this, we will need your phone's model number/name as seen under the battery on a white sticker
  3. Vodafone Protect PIN (request even when the phone has no SIM card installed) - the see http://www.satechhelp.co.za/4644/Reset-Vodafone-Protect-Pin-Online-South-Africa

Let us know if you require assistance with any if the above given PIN reset steps.

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