Question

I get this message "'google' can't be installed. try again, and if the problem continuesget help troubleshooting (error code: -104)" I have already tried all of the troubleshooting steps and none work. Please help.

Answer 1

Hi. If this is the Google Play Store app, then download and install any (the latest or one of the older versions) .APK file here http://www.androidapksfree.com/apk/google-play-store-apk-latest-version-download/ - let us know should you have need for further help.

Comments

OK - depending on the frequency on which have it connected to WiFi, a complementary app may be missing necessary updates for the Google App to update as expected. Unfortunately, not all Play Store error codes are documented and that seems to include the -104. Alternatively, if you prefer, you could root it and then proceed to playing around with system apps (like removing and reinstalling the Google App) and subsystems so far as need may be as there is a fortunately a stock ROM for the Verssed Motion E1.1 online you can reload if anything should ever go wrong firmware wise.

---

This sounds great. I've been thinking about the rooting option but I don't know how to do it.
Do you know of a reliable tutorial?

---

Sorry I missed the email notification about your comment, see the answer here http://www.satechhelp.co.za/4167/Root-Verssed-Motion-E1-1 and also look at the comments thereon.

---

No Problem, I went offline for a few hours as well
I have good news!
I used Kingo Root to root the device.
I uninstalled the default Google Search app rebooted and installed the Google App from the link you provided and everything worked out as expected.
Thanks a millions! :-)

---

I am very happy we could help :)