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My phone is locked cause i forgot the pin i try to reset  it didnt give an option to scroll with the volume key and it was switching on now it doesnt even switch on please help. Sumsang galaxy grand neo plus

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by (Genius) (10.4m points)
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Hey Betty, are you sure it has enough battery? What happens when you press and hold the power button assaying to power it on as normally. Kindl reply by commenting below.
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by (Genius) (21.7m points)
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Hello
You will get that option when you are in recovery mode, make sure to charge your battery to at least 50%.

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